CATS Process Automation Framework

What is it and why it matters

CATS process automation framework is a methodology that helps our customers to identify and implement tailor made RPA solutions. By having a non-intrusive virtual workforce called software robots, there is no compromise on IT security, scalability, regulatory compliance and operational governance. The framework ensures that our partners leverage the best practices that comes from a wide FinServ domain knowledge catering high efficiency, operational consistency and greater customer satisfaction.

While businesses can focus in their core areas. In2IT can help deliver Modern IT Operations calls for new and innovative combinations of both legacy and cutting-edge infrastructures. In2IT has designed a framework to deliver 360-degree visibility to every technology in an organisation’s hybrid IT environment while utilizing the existing tools efficiently, deploy new technology to fill gaps and integrate them to provide a single pane of glass reporting.

CATS™ enables an organisation to reduce cost and complexity, grow revenue, and secure their network environment by delivering intuitive mass-scale service platforms. CATS™ helps the organisation to lead the industry with business aligned systems, software, silicon, services, security and our unrivalled innovation and expertise in mass-scale networking, automation, optical, optics, cable access, video and mobility. Below are some of the benefits which can be realised via CATS™:

  • Integrated Sophisticated Algorithms & Machine Learning Tools
  • Business Aligned IT view – Real-time & Historical Interactive Dashboards
  • Multiple view for Business and IT Owners
    • Simple & Granular data presentation for better analytics like Dashboard Chart Filter / Click-to-Filter, Show or Hide Chart Values, Time Interval, KPI Driven Business Intelligence, Visualization, Analytics
  • Customizable – Create any number views for different situation
  • Faster Time to deploy
  • Open Integration Platform – Feed from multiple sources
  • OOB Integration with many standard products like ServiceNow, Remedy etc.
  • Facilitating best practice and best of breed implementation
  • Leveraging ‘business critical’ infrastructure

CATS™ Framework in detail

In2IT has gone into great depths to understand its customer’s infrastructure, their business & process needs and come out with a Technical reference & Governance model that organisations can relate to and build upon.

CATS™ tooling architecture integrates multiple tools together to provide a true business value in a unified console and at the same time retains the functional modularity of each tool.

IT Infrastructure & Cloud Discovery

Discovery enables to create an accurate, up‑to‑date, single system of record for IT infrastructure, both on‑premises and in public clouds. It helps to define IP‑enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the Configuration Management Database (CMDB). CATS™ framework enables OOB integration with many industry specific discovery and application dependency mapping products. Discovery helps ensure the accuracy of the CI data across your enterprise. It’s also a foundational ingredient in our solution for eliminating service outages or for impact analysis.

Element Manager layer

This layer collects the fault and performance data from various infrastructure elements such as servers, storage/backup, databases and middleware applications. All The raw events are then forwarded to event Aggregation & Correlation engine.

Event Aggregation & Correlation engine

All the events data collected from the element monitoring tools will be integrated in the Manager of Mangers layer for root-cause-analysis and event consolidation to give an enterprise view of the IT events. Which intern help us to reduce false positives and helps engineers to work on the root cause of the problem.  Qualified Events will be passed to the Service management layer in the form of auto generated incident tickets, and are then tracked as such.

Event Automation

This Automation layer helps customers to define, build, orchestrate, and manage standard operating procedures. This knowledge base is built up over time and the collaboration is fostered between Subject Matter Experts (SMEs) and operational staff. This is a controlled set of automated and manual steps that support system and network operational processes. We trigger and orchestrate all types of infrastructure elements, like applications, network components, or servers depending upon qualification of events.

Virtual Assistant [CHATBOT]

This Layer is integrated with various customer interfaces like web, Messenger e.g. Dashboard, Enterprise Applications [SharePoint], WhatsApp etc. and provides an interactive user interface powered by rules and artificial intelligence that makes it easy for your audience to converse with services offered.

ITSM Layer

Enables all the ITIL-defined processes like: Incident Management, Problem Management, Change Management, Service Request Management, Asset Management, Service Level Management and the underlying core CMDB.

Automation and Service Orchestration

Is an approach to developing enterprise systems by loosely coupling interoperable services – small units of software that perform discrete tasks when called upon – from separate systems across different business domains. This helps and reduces the provisioning time of any service deployment.

Integrated Command Center

Is a unified Infrastructure & Application support team who monitors Enterprise IT landscape and provides availability of business transactions. This is achieved via integrated monitoring of the following: – Infrastructure, Application and business transactions.

Unified Dashboard

Unified IT dashboard enables and provides integrated views that collect and communicate key data in a clear manner. It monitors, measures and manages IT services and performance to help executives and managers make informed decisions that support the strategic objectives of IT organisations. CATS™ Dashboard provides the high-level views and reporting that IT management wants, while also offering the day-to-day and deep dive tools that IT administrators need to monitor performance, availability and capacity across all platforms, environments, servers, networks, applications and business services. Reacting to problems proactively.

Client Success

Research and Development (R&D) engagement
Development of Procurement Management Solution
Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development
Ramco ERP Implementation & Integration of different business process into the ERP system
Providing high end product related technical support to CSP/OEM Partners and their end customers
Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations
SAP SuccessFactors Implementation
SAP ERP Implementation Project
SAP SuccessFactors Implementation
JD Edwards Implementation
Multi Year Design and development engagement for Integrated financial management system (IFMS)
Smart City Implementation
Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops
IP Telephony & Contact Center Support

Research and Development (R&D) engagement

Client Details A leading Software Product house in South Africa Solution Overview Software Solutions to Retailers Cordys Retail Solutions Framework Business Process Management Integration Composite Applications Solution Details: Various level of Cordys skills from Architecture to developers. In2IT is providing services across various retail based modules such as Customer Administration Inventory, types, Workforce etc. Providing support on Research and development on various new products. Development and Unit Testing for Various...
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Development of Procurement Management Solution

Client Details A government agency in Africa Solution Overview In2IT has specifically been involved in developing Stock and store management system for the department. Development of end to end web Modules including JSF, EJB and JPS. Streamlining supply chain management process Various sub modules being developed as part of the engagement Catalogue Management Procurement Management Inventory Management Asset Management Solution Overview Customer Benefits Supply chain management tool being developed for...
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Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development

Client Details A government agency in Africa Solution Overview IT Solutions to the Government department in Africa To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence As part of consortium In2IT has been providing services to the client. End to End ERP Implementation Java based application development engagement Various level of Java skills...
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Ramco ERP Implementation & Integration of different business process into the ERP system

Client Details Leading producer and distributor of milk and milk-based products based out of India Solution Overview ERP Solutions to Milk Mantra Dairy Pvt. Ltd To provide an Integrated Enterprise Resources Planning (ERP) solution to the client that integrates Supply Chain Management, Human Capital Management, Finance, Production and can generate appropriate report required. As a partner of OEM, in2it has delivered the ERP solution and providing user training & support....
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Providing high end product related technical support to CSP/OEM Partners and their end customers

Client Details Food & Beverage Company based out of South Africa Solution Overview Design, Build, Deployment and Operations for Cisco/Huawei based IP RAN solution & CORE AND BACKBONE Preparation Handling devices like Cisco7609, Cisco MWR2941, Cisco SAMI, FWSM, NAM 40+ strong team, implementing Cisco-NMS based solution, 24*7 Operations/design Support Overall Migration strategy deployed for rolling out IP services Migration Planning Migration Verification Migration Execution Operational support Business Benefits Roll out...
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Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations

Client Details A large Communication Service Provider based out of South Africa Solution Overview Design, Build, Migration, Deployment and Operations for 109 countries and 190 locations across world Migration from MPLS based connectivity to Hybrid MPLS + Internet and Pure Internet based connectivity Handling devices like ASR 9000, Cisco ISR 39xx/29xx, Cisco ASA firewall etc. Worldwide migration and operations for Cisco IP Telephony, Unity and Presence solution 40+ strong team,...
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SAP SuccessFactors Implementation

Client Details A large hi-tech manufacturing organization of touch-pads for computer laptops, touch-screens, mp3 players, cellular phones and other devices. It describes itself as a human interface solution developer. Sells its products to original equipment manufacturers (OEMs). Solution Overview SAP SuccessFactors Re-Implementation for Teaching & Non-Teaching Staff SF Implementation Modules - Recruiting Management & Onboarding Activate SAP Methodology Hana Cloud Integration Long Term Support for SF RCM, ONB, PM/GM, LMS,...
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SAP ERP Implementation Project

Client Details Global player providing comprehensive solutions for water and wastewater treatment with solutions range from raw water treatment to waste water recycling. Solution Overview Scope is to offer consulting and implementation services for SAP ERP Achieve seamless flow of data across the various departments in the organization Build process and aim excellency in services Achieve optimal utilization of people and resources Improve service experience and enhance competitiveness Business Benefits...
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SAP SuccessFactors Implementation

Client Details : Leading Education and Research Institute in India offering UG, PG and Doctoral programs Solution Overview : Setup individual Goal for KIIT associates – Teaching and Non-teaching staffs Define separate appraisal templates, each for Teaching and Non-teaching staffs Delivered a unique requirement on teaching staff appraisal (Academic performance indicator) API Scores as per UGC guidelines. Designed custom workflow as per their requirements Business Benefits : Earlier they are...
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JD Edwards Implementation

Client DetailsLeading Mining Company in South Africa Business Problem Business Process Standardization amongst various sites under existing JDE E1 9.0 Heavy Customization Unable to utilize out of the box JDE Product Functionalities Heavy Maintenance Cost Unable to use cutting edge features/tools like Mobility, Café one, E1 Pages, One View Reporting, All Out Security, BI Publisher etc. Solution Overview Proposed Re-Implementation approach instead of JDE Upgrade from E1 9.0 To E1...
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Multi Year Design and development engagement for Integrated financial management system (IFMS)

Client Details A government agency in Africa Solution Overview IT Solutions to the Government department in Africa To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence As part of consortium In2IT has been providing services to the client. Business Benefits Centralized solutions for standardization on technology and leverage on economies of scale. Automation...
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Smart City Implementation

Solution Overview City Video surveillance incorporating for redundancy and scalability. Wi-Fi Hot-Spot. Citizen Services Interactive Information Kiosks. Smart street lighting system E-Governance Elite-core solution for User registration and Billing of Wi – Fi users. External Storage for storing the data of end users. Expansion of existing Network Management setup Network Security Business Benefits Improve Citizen Services Operational Efficiency Risk Reduction/ Improved Security Integration of ICT services of Phase I Rationalization...
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Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops

Client Details A Fortune 500 Telecom Major, with presence in over 100 countries and employee strength of over 105,000 world-wide Business Challenge Low Customer Service Quality due to long turnaround time and high error rate Significant human effort spent on repetitive manual tasks Pressure to respond to new customer demands while maintaining high service quality Increased customer support costs and employee skill development costs Non-integrated Legacy Systems making it unviable...
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IP Telephony & Contact Center Support

Client Details Leading Electronics manufacturing company in South Africa Solution Overview Provide with AACC (Avaya Aura Contact Center) certified implementation services Avaya Proactive Dialer certified implementation as well as support AACC Installation on CS 1000 on different channels such as voice, email etc. Installation of session manager Support of Nortel Meridian Business Benefits Customer care helps expand service access, reduce staffing needs, and improve customer response. Improved customer service Help...
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