What is robotic process automation?
Robotic Process Automation (RPA) is a software that mimics human actions performed on desktop and web application. But more than just a software, it’s a practice that helps organisations to improve their operational productivity and unlock the ROI which is higher in comparison to ERP and offshore implementations.
Industries Industries such as Banking, FinServ, Insurance, Healthcare, Manufacturing and Telecom have signiﬁcantly high potential for automation. The best candidates to be automated are generally repetitive and are time consuming, for example, processes like card activation and fraud claims discovery can be automated.
Hence, acknowledging RPA as the foundation of the digital enterprise journey is perfectly the right statement as it opens wide gates for cognitive, chatbot and artiﬁcial intelligence (AI) implementation.