Thinking Beyond Innovation. Delivering Transforming Solutions.

The digital revolution we see today is not only related to technological advancements but also customer shift. From cost transformations to customer reactions, the digital space has impacted various factors that affect businesses. Daily tasks are easier, online shopping is a matter of clicks, and even our normal home speakers are smarter.
Undoubtedly, it is great to be a customer in this era. But, providing these services and products comes with a lot of responsibility, the need for personalization, and end-to-end robust execution.
How can you achieve this?

Experience Design

Digital Experience Empowered with Innovative Visual Designs

We believe that user strategy, technology, and design can develop transformative, innovative experiences for your customers and your business. Cutting through the competition and exceeding digital expectations, we deliver an extraordinary experience in this ever-changing consumer landscape. In2IT’s approach involves industry recommended methods along with a deep understanding of metrics and trends. Combining this knowledge with meticulous design, we research, analyze, test, and strategize best digital experiences.
Our team strives to deliver not only engaging user experiences but also accessible, useful, and reliable designs.

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Experience Design Services

We believe that high-quality experience is a result of analytics, the right technology, and seamless user interface. Keeping this in mind, here are the experience design services offered by us in South Africa, Canada, United Kingdom and India

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Research and Testing

Our team of experts analyses the user requirements, business verticals, and market challenges to discover new methods for delivering extraordinary experiences and intuitive products. Collaboration with clients, users, team, and other stakeholders allow us to research and test effective design projects.

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Design Thinking

Approaching the problem with design thinking help our team invent new verticals and explore different horizons. Imparting extensive visual design and engaging interface allow us to create emerging platforms with unique experiences. Our innate designs adjust to changing demands of the market.

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Process Digitization

Utilizing the acknowledged and widely accepted industry methods, we design solutions for overall company needs. Our process digitization involves defining the problem, gathering information, ideating a plan based on research, creating the responsive models, and validating these models.

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UI & UX

We develop user interface design according to the specific requirements of the particular customer base corresponding to a client. This UI is complemented by unique user experience which offers seamless user journey, enhanced conversion, increased brand outreach, and improved strategy success rates.

Customer Experience

Omni-Channel Support and Optimal Customer Experiences

Digital technology and various advancements in the online market have enabled customers to expect high customer experience. Right from the website visit till the purchase of product or services, these users expect constant support, swift responses, extremely refined digital experiences, and valuable information.

Once this experience is ruined for any customer, it is impossible to retain this customer. Hence, we help you retain every old customer and attract new ones with impeccable service and product delivery. With our scalable and robust strategies, it is unlikely for your customers to not leave with a smile. We help you master the art of customer experience across several touch points.

Our team develops a strategy to intelligently drive higher revenue with customer loyalty and brand credibility. We are dedicated to converting our client’s brand into a brand that promises the utmost customer experience each day, every day.

Before proposing a customer experience plan in front of our clients, we form a pathway to intuitive omnichannel experience strategy. Our workflows are developed in a manner to return utmost customer experience at any cost. Further, the responsiveness of the website design and intelligent customer offers help us assist our clients with personalized implementation. And we all know there is nothing better than personalization for customer experience.

We empower our clients to think like designers and not as businesses. When you step into the shoes of customers and imagine the design that would stimulate smooth, hassle-free transactions, you can understand the intricate nature of design thinking in customer experience. Therefore, with our design-oriented approach, we align every minute necessity of customers to help our clients develop a design-intensive, scalable platform. This design is, of course, easy to navigate and easier to access.

Research

Before proposing a customer experience plan in front of our clients, we form a pathway to intuitive omnichannel experience strategy. Our workflows are developed in a manner to return utmost customer experience at any cost. Further, the responsiveness of the website design and intelligent customer offers help us assist our clients with personalized implementation. And we all know there is nothing better than personalization for customer experience.

Design Thinking

We empower our clients to think like designers and not as businesses. When you step into the shoes of customers and imagine the design that would stimulate smooth, hassle-free transactions, you can understand the intricate nature of design thinking in customer experience. Therefore, with our design-oriented approach, we align every minute necessity of customers to help our clients develop a design-intensive, scalable platform. This design is, of course, easy to navigate and easier to access.

Business Process Consulting

Document, Implement, Manage, And Monitor Business Processes

In a market of ever-growing competition and changing industrial conditions, many businesses want to boost their ROI with improved business processes. Undoubtedly, every organization has a set of processes aligned to the dynamic market conditions and complex structures. However, most of these processes lack foundation, robustness, scalability, and efficiency.

We help businesses achieve an enhanced workflow structure, which allows their employees to work together in synchronization. With our business process consulting you can quickly execute tasks, successfully complete complex projects, and reduce errors in the system speedily.

Over the years, we have helped several organizations to streamline their businesses processes for a structured approach. Following several industry practices, we develop an improved model for every organization which ensures constant improvement in the processes throughout the years. This allows our clients to always stay ahead of various market shifts and industry changes.

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Process Digitization

We help businesses adopt a structural approach for process digitization. This involves conducting a structural analysis to deeply understand the system and develop processes based on recommendations. During this structural analysis, a strategy is devised for overall transformation to digitize processes with a robust foundation.

Our major objective behind the digitization of processes is to reduce the impending system risks, create valuable outcomes, and proceed towards increased revenue. The business processes form the basis of complete business growth, which is why we believe in using the best of technology to streamline these processes.

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Process Rediscovery

To have a lasting transition in business processes, sometimes, we also assist our clients with the rediscovery of old processes. They may have some old processes that are working completely fine in the present business structure. However, from a wider perspective, these processes may contain some scope for improvement.

Hence, our team assumes the responsibility of scrutinizing the system from every vertical and aspect to conclude the changes required in the digital process structure. These new processes are developed and suggested to reduce system loopholes, decrease the occurrence of errors, and fast-track the functioning of the whole team.

Innovation Consulting

Integrating Innovation to Products and Services!

You know about operational excellence but growth in the disrupted market is a lost cause. You have ideas but implementation with agility is difficult. You are struggling to move ahead of iterative yet minimum changes in order to build an extraordinary product.

Are these bottlenecks stopping you from developing a great product?

If you are also stuck in these challenges, we can help you with our innovation consulting services. We believe that the right approach is often hidden somewhere in the business. Unraveling this potential can bring growth, competitiveness, and profitability. Hence, our innovation experts coach you in the correct direction.

Using our innovation strategies, you can design, implement, and maintain processes that can give rise to new ideas and innovative methods. With our industry experience and knowledge of innovation, we can assist you to make your breakthrough ideas a reality in the IT world.

We believe in stimulating and transforming the development and design of innovative products and services.

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Design Thinking

Our experts have the capability of revolutionizing both existing and new products and services. They can take your old products and services, infuse innovation and design thinking into it to transform the way in which these products and services are experienced and utilized by your users. When you need our help for a new product or service, our experts utilize their industry knowledge and design trends to help you develop a product or service your users need.

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Innovation Strategy and Execution

Whenever you want to ideate your future vision, we can help you transform into a pioneering product or service. Utilizing future focused aspects, innovative designs, and differentiating factors we create a product that can help you realize business growth sooner than later. With supreme innovation capabilities, our experts have the right knowledge and skills to ideate, strategize, execute, and implement design products and services that your audience needs.

Client Success

Research and Development (R&D) engagement
Development of Procurement Management Solution
Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development
Ramco ERP Implementation & Integration of different business process into the ERP system
Providing high end product related technical support to CSP/OEM Partners and their end customers
Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations
SAP SuccessFactors Implementation
SAP ERP Implementation Project
SAP SuccessFactors Implementation
JD Edwards Implementation
Multi Year Design and development engagement for Integrated financial management system (IFMS)
Smart City Implementation
Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops
IP Telephony & Contact Center Support

Research and Development (R&D) engagement

Client Details A leading Software Product house in South Africa Solution Overview Software Solutions to Retailers Cordys Retail Solutions Framework Business Process Management Integration Composite Applications Solution Details: Various level of Cordys skills from Architecture to developers. In2IT is providing services across various retail based modules such as Customer Administration Inventory, types, Workforce etc. Providing support on Research and development on various new products. Development and Unit Testing for Various...
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Development of Procurement Management Solution

Client Details A government agency in Africa Solution Overview In2IT has specifically been involved in developing Stock and store management system for the department. Development of end to end web Modules including JSF, EJB and JPS. Streamlining supply chain management process Various sub modules being developed as part of the engagement Catalogue Management Procurement Management Inventory Management Asset Management Solution Overview Customer Benefits Supply chain management tool being developed for...
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Multi Year Design and Development engagement for Integrated Financial Management System (IFMS) Application Development

Client Details A government agency in Africa Solution Overview IT Solutions to the Government department in Africa To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence As part of consortium In2IT has been providing services to the client. End to End ERP Implementation Java based application development engagement Various level of Java skills...
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Ramco ERP Implementation & Integration of different business process into the ERP system

Client Details Leading producer and distributor of milk and milk-based products based out of India Solution Overview ERP Solutions to Milk Mantra Dairy Pvt. Ltd To provide an Integrated Enterprise Resources Planning (ERP) solution to the client that integrates Supply Chain Management, Human Capital Management, Finance, Production and can generate appropriate report required. As a partner of OEM, in2it has delivered the ERP solution and providing user training & support....
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Providing high end product related technical support to CSP/OEM Partners and their end customers

Client Details Food & Beverage Company based out of South Africa Solution Overview Design, Build, Deployment and Operations for Cisco/Huawei based IP RAN solution & CORE AND BACKBONE Preparation Handling devices like Cisco7609, Cisco MWR2941, Cisco SAMI, FWSM, NAM 40+ strong team, implementing Cisco-NMS based solution, 24*7 Operations/design Support Overall Migration strategy deployed for rolling out IP services Migration Planning Migration Verification Migration Execution Operational support Business Benefits Roll out...
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Architecting, Designing, Implementation and Operations for Migration from MPLS to Internet based connectivity solution and operations

Client Details A large Communication Service Provider based out of South Africa Solution Overview Design, Build, Migration, Deployment and Operations for 109 countries and 190 locations across world Migration from MPLS based connectivity to Hybrid MPLS + Internet and Pure Internet based connectivity Handling devices like ASR 9000, Cisco ISR 39xx/29xx, Cisco ASA firewall etc. Worldwide migration and operations for Cisco IP Telephony, Unity and Presence solution 40+ strong team,...
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SAP SuccessFactors Implementation

Client Details A large hi-tech manufacturing organization of touch-pads for computer laptops, touch-screens, mp3 players, cellular phones and other devices. It describes itself as a human interface solution developer. Sells its products to original equipment manufacturers (OEMs). Solution Overview SAP SuccessFactors Re-Implementation for Teaching & Non-Teaching Staff SF Implementation Modules - Recruiting Management & Onboarding Activate SAP Methodology Hana Cloud Integration Long Term Support for SF RCM, ONB, PM/GM, LMS,...
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SAP ERP Implementation Project

Client Details Global player providing comprehensive solutions for water and wastewater treatment with solutions range from raw water treatment to waste water recycling. Solution Overview Scope is to offer consulting and implementation services for SAP ERP Achieve seamless flow of data across the various departments in the organization Build process and aim excellency in services Achieve optimal utilization of people and resources Improve service experience and enhance competitiveness Business Benefits...
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SAP SuccessFactors Implementation

Client Details : Leading Education and Research Institute in India offering UG, PG and Doctoral programs Solution Overview : Setup individual Goal for KIIT associates – Teaching and Non-teaching staffs Define separate appraisal templates, each for Teaching and Non-teaching staffs Delivered a unique requirement on teaching staff appraisal (Academic performance indicator) API Scores as per UGC guidelines. Designed custom workflow as per their requirements Business Benefits : Earlier they are...
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JD Edwards Implementation

Client DetailsLeading Mining Company in South Africa Business Problem Business Process Standardization amongst various sites under existing JDE E1 9.0 Heavy Customization Unable to utilize out of the box JDE Product Functionalities Heavy Maintenance Cost Unable to use cutting edge features/tools like Mobility, Café one, E1 Pages, One View Reporting, All Out Security, BI Publisher etc. Solution Overview Proposed Re-Implementation approach instead of JDE Upgrade from E1 9.0 To E1...
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Multi Year Design and development engagement for Integrated financial management system (IFMS)

Client Details A government agency in Africa Solution Overview IT Solutions to the Government department in Africa To provide an Integrated Financial Management System (IFMS) to National and Provincial Government that integrates human resource, payroll, financial and supply chain management and business intelligence As part of consortium In2IT has been providing services to the client. Business Benefits Centralized solutions for standardization on technology and leverage on economies of scale. Automation...
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Smart City Implementation

Solution Overview City Video surveillance incorporating for redundancy and scalability. Wi-Fi Hot-Spot. Citizen Services Interactive Information Kiosks. Smart street lighting system E-Governance Elite-core solution for User registration and Billing of Wi – Fi users. External Storage for storing the data of end users. Expansion of existing Network Management setup Network Security Business Benefits Improve Citizen Services Operational Efficiency Risk Reduction/ Improved Security Integration of ICT services of Phase I Rationalization...
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Telecom Major started RPA journey in customer operations and then moved on to Finance, HR and Network Ops

Client Details A Fortune 500 Telecom Major, with presence in over 100 countries and employee strength of over 105,000 world-wide Business Challenge Low Customer Service Quality due to long turnaround time and high error rate Significant human effort spent on repetitive manual tasks Pressure to respond to new customer demands while maintaining high service quality Increased customer support costs and employee skill development costs Non-integrated Legacy Systems making it unviable...
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IP Telephony & Contact Center Support

Client Details Leading Electronics manufacturing company in South Africa Solution Overview Provide with AACC (Avaya Aura Contact Center) certified implementation services Avaya Proactive Dialer certified implementation as well as support AACC Installation on CS 1000 on different channels such as voice, email etc. Installation of session manager Support of Nortel Meridian Business Benefits Customer care helps expand service access, reduce staffing needs, and improve customer response. Improved customer service Help...
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INSIGHTS

News and Whitepapers

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In2IT Technologies: Empowering Banks with an Innovative Edge
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Comment: Blockchain – solving supply chain management challenges
Supply chain management today is a complex endeavour. Regardless of...
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Fine-tuning the complexities of IT governance
The challenges of governance remain a pressing concern for organizations...
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Digital Twin poised to revolutionise SA business
The Internet of Things (IoT) market is poised to explode...
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Tech won’t take over HR just yet
The technology terms 'machine learning', 'Artificial Intelligence (AI)', 'Big Data'...
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In2IT CEO Saurabh Kumar speaks on need to embrace the digital revolution
As the world moves towards the fourth industrial revolution, South...
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