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Contact Center Services

In2IT has expertise in building contact center from scratch and integrate various components of Contact Center. It also brings out our strengths in migration of an existing contact center to a single/multiple platform. Consolidation around a cohesive platform, allows organizations to streamline their maintenance and support processes and operations leading to savings in the long term.

In2IT offers Contact Center life cycle services around following solution stack builtacross on leading technology product platform - Cisco, Avaya, Genesys, Aspet etc.

Our service includes :

  • Inbound and Outbound solution
  • CTI & IVR integration
  • Work Force Management (WFM)
  • Dialler
  • Call Recodring
  • High Availability solution
  • Reporting - Real time and Historical